Electric Dog Trimmer

Shipping Duration: 10-20 Business Days or less

Please Note:

The delivery time mentioned above is estimates, and actual delivery time may vary depending on the specific destination and any unforeseen circumstances.

We aim to deliver your order within the specified timeframe, but please understand that factors beyond our control, such as weather conditions and carrier delays, may affect the delivery schedule.

Order Cut-off Time: To ensure that your order is processed on the same day, please place your order by 5:00 pm. Orders placed after this time will be processed on the next business day.

Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and estimate its delivery date.

For any further assistance or inquiries regarding your order or shipping, please don't hesitate to contact our customer support team. We are here to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pamypet.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@pamypet.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pamypet.com

Late or missing refunds (if applicable)

If you haven’t received a refund after 15 business days, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@pamypet.com